Our goal at The Whole Dog is to have happy, educated, repeat customers! If you are not completely satisfied with our services or your purchases for any reason, please Bark at Us and let us know. We welcome your comments or suggestions and aim to please!
Speedy delivery/Fast shipping is a huge priority at The Whole Dog and the companies we work with, make every effort to ship your order promptly (usually same or next business day).
Our shipping rates are reasonable and competitive - try us out and see!
Backordered items will be shipped as soon as available. Items ordered together are not necessarily always shipped together.
Most of our products are 100% SATISFACTION GUARANTEED by the manufacturer and will display this information in the product description. If you are not completely satisfied with your purchase, contact us and we will explain how to get a complete refund. If your order arrives damaged, defective, or we mistakenly sent the wrong thing, email us and we'll make it right!
CANCELLATION & REFUND POLICY FOR CONSULTATIONS
Refunds are available only if you cancel at least 24 hours in advance of your appointment - prior to the agreed upon delivery date of an email consultation. Refunds are not available once you have received your consultation.
The Whole Dog (www.thewholedog.org) respects your privacy and is committed to protecting your privacy, because we know you care about how information about you is used and shared. We value you as a customer and therefore strive to make your experience on our website, as safe and convenient as possible. Ensuring the privacy and security of your personal information is very important to us. We recognize your right to confidentiality and are committed to protecting your privacy. We will never sell, trade, rent or share your personal information with ANYBODY no matter how much they beg - that's a promise!
We use the information that we collect on our website only to provide you with a superior consulting and/or shopping experience and to on occasion, communicate with you about health tips, services, and special promotions.
Newsletter/Blog - We invite visitors to subscribe to our blog. Should you get email updates on our blog and you wish not to receive these, you may easily opt-out. Please see the Choice/Opt-out section below.
Product Reviews - We invite our customers to submit reviews of the products they have purchased or the consultation they have received earlier. This information is then displayed on our site to aid other visitors' experience. These submissions are always voluntary, and the only personal information requested is the customer's name.
Promotions/Special Offers - Our customers may occasionally receive information on products, services and/or special deals. Out of respect for the privacy of our customers we present the "opt-out" option to not receive these types of communications. Please see the Choice/Opt-out section below.
Phone: Pacific Time (California) 9:00 Am - 5:00PM Monday- Friday
Mail: Dr Jeannie Thomason
The Whole Dog
P.O. Box 1637
Cottonwood, CA 96022
The purpose and general goal of the veterinary naturopathic consultation services offered by Jeannie (Jeanette) Thomason, V.N.D., is to educate the client about their animals’ body systems in relation to function and ability pertaining to maintenance of overall homeostasis (balance) through the removal of various, and typically specific, obstacles to their health, thereby encouraging the body’s own natural healing processes.
Jeannie Thomason, V.N.D. does not function as a traditional allopathic veterinarian by diagnosing disease, treating disease, or performing invasive procedures, nor do her services replace that of a traditional licensed allopathic veterinarian.
The information offered by Jeannie Thomason, V.N.D., is intended to provide general guidance and education. Nothing on this website, or during a consultation, constitutes traditional allopathic veterinary advice. Always consult with a licensed veterinarian before undertaking any course of treatment for your animal, or changing treatments or medications your veterinarian has already prescribed.
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All articles, pictures, text, graphics, and all other content are the property of THE WHOLE DOG.ORG and/or the professionals who created them. No unauthorized use is permitted. Only express, written permission is considered authorization.
*DISCLAIMER The information contained on this web site is intended as education/information only. It is not intended to replace your veterinarian. Please use your good judgement.